Last updated: April 7, 2026
Introduction
Kate Wand Vocal Coach ("we," "us," or "our") operates the kate-wand.com website and is owned and operated by Very Opinionated Ltd, located in Ontario, Canada. This Privacy Policy explains our information practices and the choices you can make about the way your information is collected and used. This policy applies to information we collect on our website and through our services.
Information We Collect
We collect information you provide directly to us, as well as information collected automatically through your use of our website and services.
Information You Provide
- Account Information: When you create an account, we collect your name, email address, and password.
- Payment Information: When you purchase services or subscribe to our PVA (Personal Vocal Analysis) program, we collect payment information through Stripe. We do not store full credit card details on our servers.
- Vocal Recordings: If you submit vocal recordings for analysis or coaching, we collect and store these recordings to provide our coaching services.
- Contact Information: If you contact us with questions or feedback, we collect the information you provide in your message, including email address and message content.
- Usage Data: We collect information about how you interact with our website, including pages viewed, time spent on pages, links clicked, and referral sources.
- Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our website and hold certain information.
How We Use Your Information
We use the information we collect for various purposes:
- To provide and improve our vocal coaching services
- To process payments and manage subscriptions
- To communicate with you about your account, services, and updates
- To respond to your inquiries and provide customer support
- To analyze usage patterns and improve our website and services
- To comply with legal obligations
- To prevent fraud and enhance security
Third-Party Services
We use third-party services to deliver our services and process certain information. These services include:
- Stripe: Payment processing for subscriptions and course purchases. Stripe's privacy policy governs their use of payment information.
- Kajabi: Course delivery, community access, and digital product management.
- YouTube: Hosting and distribution of video content.
- Netlify: Website hosting and deployment.
- Google Analytics: Website analytics and usage tracking.
These third parties may collect and process your information according to their own privacy policies. We encourage you to review their privacy policies.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Most web browsers accept cookies by default, but you can usually modify your browser settings to decline cookies. Please note that declining cookies may limit your ability to use certain features of our website.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your personal information at any time by contacting us at support@kate-wand.com. Please note that we may retain certain information as required by law or to maintain service integrity.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA):
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Correction: You have the right to request correction of inaccurate or incomplete information.
- Right to Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.
- Right to Withdraw Consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at support@kate-wand.com.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child under 13, please contact us immediately at support@kate-wand.com.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date and posting the revised policy on our website. Your continued use of our website and services following the posting of revised Privacy Policy means that you accept and agree to the changes.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Kate Wand Vocal Coach
Operated by Very Opinionated Ltd
Ontario, Canada
Support Email: support@kate-wand.com